FAQ

General Product Questions

Trouble Shooting Tips

Warranty & Repairs

Maintenance

Order Questions

Shipping Policy

  • DOES BARNETT HAVE A TRADE-IN PROGRAM?

    David Barnett and his business partner proudly repurchased Barnett to make it a private family-owned business once again. Unfortunately, we no longer have parts / components to be able to work on various older crossbow models. Prior to the purchase of the company, the pandemic caused a host of issues for vendors that worked on Barnett components. Older tooling and supply chain issues have caused many of Barnetts older parts to be obsolete.

    To overcome these obstacles, we are offering a great trade-in offer to get you into a new Barnett crossbow. We have listed the crossbows that are eligible for our trade-in program below. If your model Barnett Crossbow is on the list, we are offering you a 30% off trade-in on our current crossbows.

    Please follow the steps below to trade-in your Barnett Crossbow.

    1. Check the list of Barnett crossbow models that are eligible for our trade-in program.
    2. If your model is eligible for our trade-in program, email us at trade-in@barnettoutdoors.com
    3. Please email us the following information. Your first & last name, street address, phone number and email address. Please let us know the crossbow model that you are trading-in. It will help us to track your crossbow if you use the Serial Number found on the underside of the pistol grip as the subject header.
    4. Send us your trade-in. Box up your trade-in and ship it to; Barnett Outdoors, Attn; Trade-in, 955 Live Oak Street, Tarpon Springs, FL 34689.
    5. As soon as we receive your trade-in crossbow, we will email you a discount code to apply at checkout on our website for the purchase of a new Barnett Crossbow at 30% off.

    Please note that during hunting season our customer service team is very busy helping customers. Wait times can be long. We have implemented the trade-in program with a unique email address, trade-in@barnettoutdoors.com to make this process as seamless and quick as possible. We appreciate your business and look forward to getting you into a new Barnett crossbow. Thank you for your support.

    Barnett is the first and longest-standing crossbow company with a storied heritage. Founded in 1962, we are the pioneer of the modern-day crossbow. Barnett's tradition of innovation has brought about numerous "firsts" in the crossbow & archery industry for the past 60 years. Barnett innovates and supplies a broad spectrum of high-performance and value-driven crossbows, vertical and youth bows and archery accessories popular with both hunting and recreational shooters. Barnett is also the leading provider of slingshots and accessories.

    Barnett Crossbow models that are eligible for ourtrade-in program.

    • 300 Mag
    • Commando
    • Commando II
    • Commando Recurve
    • Defender
    • Delta Storm
    • Demon
    • Ghost
    • Ghost 400
    • Mag-Cat
    • Panzer
    • Panzer II
    • Panzer V
    • Phantom Jr
    • quad 300
    • Ranger
    • Ranger II
    • RC-150
    • RC-300
    • Revolution
    • Revolution AVI
    • Revolution XS
    • Rhino
    • Rhino Classic
    • Rhino Quad
    • Rhino Recurve
    • Rhino Sport
    • RX-150
    • RX-280
    • Spirit
    • Supreme
    • Thunderbolt
    • Thunderbolt II
    • Trident
    • Wildcat
    • Wildcat II
    • Wildcat III
    • Wildcat XL
    • XT-1 Recurve
    • XT-2 Recurve
    • Gamestrike
    • Zombie
    • DOA 2015
    • Quad AVI
    • Wildcat Extreme
    • Penetrator
    • Quad 400
    • Wildcat C5
    • Predator
    • Predator Lite
    • Vengeance
    • Hellcat
    • Ghost 350
    • Ghost 410 Carbon
    • Headhunter
    • BCX
    • Buck Commander
    • Ghost 385
    • Wildcat C6
    • Ghost 415 Mono
    • Ghost 360
    • Kryptonite
    • Vengeance Carbon
    • Razr
    • Ghost 415
    • Ghost 410
    • Raptor Reverse
    • Vicious
    • Revengeance
  • WHY ARE BARNETT BOWS FASTER IF THEIR DRAW WEIGHTS ARE LIGHTER?

    Speeds are not only derived from the draw weight of the crossbow. It is a combination of the distance of the power stroke, draw weight and type of wheel or cam system. Generally speaking, a crossbow with a longer power stroke will store more energy than a heavier bow with a shorter power stroke. The combination of power stroke, draw weight and high efficiency synthetic cam or wheel harness systems will result in an even faster arrow speed.

  • WHAT ARE THE PULL WEIGHT/LENGTH OF BARNETT'S TRIGGERS?

    Barnett's ADF (Anti-Dry Fire) trigger mechanisms will eliminate costly dry fires. The extended trigger mechanism uses a transfer bar from the actual trigger-pull back to the firing activator. This feature enables the production of high-performance crossbows that remain compact in stature and agile during operation. The pull weight on this style trigger with ADF is 3.5 lbs with a 5/16" pull length.

    Most Barnett crossbows now come standard with TriggerTech trigger assemblies, which feature a 3-lb trigger pull with zero creep.

    NOTE: All Barnett trigger mechanisms feature an automatic safety, which engages when the bow is cocked and must be released before each shot.

  • WHAT IS THE DIFFERENCE BETWEEN A COMPOUND AND A RECURVE CROSSBOW?

    The difference between a compound and a recurve crossbow (or any archery bow) is that the compound bow incorporates a set of cams or wheels into the limb assembly. On the recurve bow the string attaches directly to the limbs.

    The benefit of the compound bow is that it allows the user the benefit of "let-off." (Let-off is a term used to describe the reduction in draw weight by percentage when the wheels roll over from the action of drawing the string.) A compound bow will "let-off" about 33% on current models from a 150-lb draw weight to a 75-lb draw weight when the wheels roll over. Not only is it easier for the user to cock a compound crossbow, but it also exerts less mechanical stress on the trigger mechanism. Learn more about our different styles of crossbows here.

  • HOW DO I REPLACE A STRING ON A RECURVE BOW?

    A bow press is required to change the string on synthetic cable systems.

  • HOW LONG SHOULD STRINGS LAST?

    With proper maintenance of the string and the crossbow itself, the string should last a minimum of 100 shots, with several hundred shots not uncommon. Proper maintenance includes applying lubricant to the area where the string touches the flight track and keeping the flight track free of nicks, gouges, burrs, dirt, debris, etc. The string life can vary depending on the care and maintenance, the amount of shooting and weather extremes the string system is exposed to.

  • WHAT DO I DO TO EXTEND THE LIFE OF MY BOW'S SYNTHETIC SYSTEM?

    Your owner's kit contains a tube of lube wax, which should be applied to the flight track every 5 to 10 shots. Barnett Lube Wax should also be applied anywhere the cables make contact with the cable slide or Teflon tape, whichever is applicable, every 20 to 30 shots. To extend the life of your cables it is important to apply Barnett Lube Wax to all non-served areas of the cables and string every 30 to 50 shots or when white fuzz begins to appear. If the crossbow has been exposed to excessive moisture you may need to apply wax sooner.

  • HOW LONG CAN I KEEP MY BOW COCKED?

    It is safe to keep your bow cocked while you are hunting in a stationary position. FOR PERSONAL SAFETY REASONS, DO NOT STALK OR WALK TO AND FROM YOUR STAND WITH YOUR BOW COCKED. We do recommend that if you break from your hunt that you let the bow down to the un-cocked position by shooting a target arrow into a safe backstop. It would be good practice to let the bow down every 4 hours relax it for about ½ hour. If ending your hunt without having taken a shot, it is recommended you keep a practice arrow at your camp to fire the crossbow safely into a target.

  • WHY DOES MY BOW SHOOT TO THE RIGHT OR TO THE LEFT?

    This question can be answered simply by checking to see if the bow is being cocked off-center. If the string is cocked off-center to the left or right, the arrow will shoot off to the left or right. The string being off-center by as little as 1/8" could result in the shot being off several inches down range. To remedy this, put a mark on the string's center serving where it crosses over the flight track when the bow is not cocked. When you cock the bow to shoot again, make it a priority to have the string's marks centered in the trigger mechanism. If it is cocked and still off-center, grasp the string and nudge it into the centered position, with the safety still engaged.

    The other problem may be slightly more technical. Your bow could be out of till (out of square). If you have made any adjustments to the limb bolts (the bolts that secure the limbs onto the bow) this is a possibility. To accurately measure your tiller, begin from the point where the limb meets the prod housing back to the string. Do this on each side of the prod housing. If the measurement is not equal then the bow is out of till. It would be best to have a dealer make the till adjustment to correct the problem. All Barnett Compound Crossbows are pre-set for tiller and proper draw weight at the factory.

  • WHY DOES MY BOW SHOOT HIGH OR LOW?

    If you are using field points, you can simply adjust the sights to correct the problem. Also check that all of your arrows are the same length and shaft size (i.e., 20" - 2219 with 100 grain field tip). You can determine the correct bolt length in your owner's manual.

    If you are using broadheads, you may be experiencing planing, which means that the blades of the broadhead catch air as they fly. This problem is only correctable by using a different type or brand of broadhead.

  • WHAT KIND OF BROADHEADS SHOULD I USE AND WHAT ARE THE RECOMMENDED GRAIN WEIGHTS?

    Generally speaking, there are two (2) styles of broadheads: 1. fixed blade; and 2. mechanical broadheads. Fixed blade broadheads offer large cutting surfaces and are fail-proof as they do not "open" mechanically when they hit their target. Mechanical broadheads, with their blades folded-in, "open" when they strike the target. As their blades are "folded" in flight, mechanical broadheads tend to fly more consistently than fixed blade broadheads.

    Regardless of which broadhead style you choose, practice with your broadhead-equipped arrows prior to hunting as their performance will vary from that of field point-equipped arrows.

    Performance Tip: Fixed blade broadheads exceeding a 1 3/16" cutting diameter are not recommended for use in your Barnett crossbow as they will fly erratically. Broadhead-equipped arrows may require optic adjustments to accommodate the point-of-impact.

  • WHAT KIND OF BROADHEADS SHOULD I USE AND WHAT ARE THE RECOMMENDED GRAIN WEIGHTS?

    Generally speaking, there are two (2) styles of broadheads: 1. fixed blade; and 2. mechanical broadheads. Fixed blade broadheads offer large cutting surfaces and are fail-proof as they do not "open" mechanically when they hit their target. Mechanical broadheads, with their blades folded-in, "open" when they strike the target. As their blades are "folded" in flight, mechanical broadheads tend to fly more consistently than fixed blade broadheads.

    Regardless of which broadhead style you choose, practice with your broadhead-equipped arrows prior to hunting as their performance will vary from that of field point-equipped arrows.

    Performance Tip: Fixed blade broadheads exceeding a 1 3/16" cutting diameter are not recommended for use in your Barnett crossbow as they will fly erratically. Broadhead-equipped arrows may require optic adjustments to accommodate the point-of-impact.

  • WHY ARE SOME 3-BLADE BROADHEADS INACCURATE?

    The design of some 3-blade broadheads is not conducive to accurate shooting with a crossbow. Some broadheads have an extremely large surface area, blade shape or other design characteristics that, when used on an arrow shaft of 20" or less, will not fly well. The shorter the arrow you are shooting, the more difficult it is to get extremely tight groups with some broadheads. If the heads have too much surface area or a very large cutting diameter, they will plane easily from catching air in flight.

  • WHAT TYPE OF ARROWS SHOULD I USE WITH MY CROSSBOW?

    Arrows are the greatest variable in a crossbow's accuracy. There are many factors to consider when choosing an arrow:

    1. Speed
    2. Kinetic Energy
    3. Down Range Penetration
    4. Accuracy
    5. Potential Wear on Bow

    Due to the unique design of your Barnett crossbow, it is imperative that only specified arrows are used. The Barnett-branded arrow we feel is weighted for the best performance for your shooting experience is included with your crossbow purchase.

    Should you wish to purchase additional arrows, be sure to select an appropriate length that is correctly weighted and "spined" (arrow stiffness) for use with your Barnett crossbow. Check with your local authorized Barnett dealer for further assistance.

    Tips for Selecting Arrows

    1. Target arrows with field points are typically more accurate than broadhead-equipped hunting arrows.
    2. Heavier arrows carry more energy down range, while lighter arrows are faster but carry less energy at longer distances.
    3. Barnett crossbows require arrows weighing a minimum of 400 grains.

    WARNING:

    Never attempt to use arrows weighing less than 380-grains; this includes a 100-grain field point/broadhead, so a 280-grain arrow shaft is minimum. Lighter arrows can simulate a dry fire condition and will result in damage to the crossbow, immediately voiding the warranty.

  • HOW LONG IS THE WARRANTY ON A BARNETT CROSSBOW?

    Most Barnett crossbows are covered by a warranty, but the length of the warranty varies by model. Check your user's manual or contact us to see if your crossbow is covered.

    The warranty covers manufacturer's defects in materials and workmanship. Warranty excludes normal wear and tear, cables and strings, dry firing and misuse.

    You must register your Barnett crossbow within 10 days of purchase to validate the warranty. This can be done online at barnettcrossbows.com/warranty or by calling customer service at 1-800-237-4507.

  • HOW DO I OBTAIN SERVICE FOR MY CROSSBOW?

    Contact the Barnett service department at 1-800-237-4507 for a return authorization number (RA#) prior to sending the unit. Write the RA# on the outside of the package along with the words "Service Return." Attach a note to the product containing your name, address, telephone number and a description of the problem. Carefully packaging and return the product, transportation charges prepaid, to the factory. Collect shipments will not be accepted. Shipments without an RA# issued and listed on the outside of the shipping box will not be accepted.

    Send to:

    Barnett Crossbows

    955 Live Oak Street

    Tarpon Springs, FL 34689

  • HOW DO I LOCATE A BARNETT DEALER IN MY AREA?

    We have partnerships with dealers all over the country! Contact Barnett customer service at 1-800-237-4507 and we will be happy to help you find the dealer nearest to you.

  • "MY STRING IS NOT CATCHING OR IS JUMPING THE ARROW."

    This may be the result of damage to one of two items: the arrow nock or the string. If either or both of these items are damaged, do NOT attempt to use your crossbow.

    Check the arrow nock first. Replace the arrow immediately if it is damaged or suspected of damage. We recommend Barnett or Bloodsport arrows.

    If the arrow nock is intact and the string is jumping the arrow, your string may be the culprit. Worn and/or damaged strings must be replaced immediately with genuine Barnett factory strings. Contact a Barnett customer service representative at 1-800-237-4507 or consumercare@barnettcrossbows.com for more information about ordering new strings and cables.

  • "MY ARROWS AREN'T FLYING STRAIGHT."

    Ensure you are evenly cocking your crossbow. Check your arrow for straightness, making sure the vanes (fletchings) are not damaged. The arrow should lie true (flat) on the arrow/flight track with the fletching in the arrow/flight track groove and slide smoothly into the trigger mechanism. The arrow may rise slightly at the end of the track, but this will not affect flight.

    If your arrow is not straight or the vanes are damaged, you may need to purchase a replacement to achieve accurate flight. We recommend Bloodsport arrows.

  • "THE STRING APPEARS TO LATCH UNEVENLY, CAUSING THE ARROW TO FAVOR EITHER LEFT OR RIGHT."

    This is typically the result of uneven cocking by the user. When cocking your crossbow, pull evenly on the crossbow string with the rope cocking device. Ensure your rope cocking device is evenly spaced and make a conscious effort to hold the string steadily on the arrow/flight track while cocking.

  • "MY STRING OR CABLES ARE FRAYING."

    Make sure to use lube wax on the center string and arrow/flight track every 5 to 10 shots and on the cables when needed.

    Keep the trigger mechanism, cams, arrow/flight track and cable track free of obstruction(s).

    Check for signs of damage and/or wear (e.g., metal burrs) on the arrow/flight track, cable track and/or arrow nocks. Damage and/or wear to these components will lead to rapid wear and/or further damage of the string and/or cables.

    DO NOT attempt to shoot a damaged crossbow and/or a crossbow with suspected damage.

  • "MY CROSSBOW HAS WEAK LIMBS AND IS LOSING POWER."

    Dry firing a crossbow may cause the limbs to crack " along with other catastrophic damage, such as bent cams. Check the limbs, cams and all other parts for any possible damage and/or cracks. If damage is evident, have your crossbow inspected and repaired by a qualified Barnett repair service representative.

    If there is no visible damage, check that you are using a Barnett string and that it is the correct length. Incorrectly sized strings and cables may damage your bow. Reduce friction by keeping the arrow/flight track and the string/cables served with wax.

    Lastly, DO NOT leave a crossbow cocked for extended periods of time. Barnett does not recommend leaving a crossbow cocked for more than four continuous hours.

    Bottom line: treat your crossbow with care so it can perform at its best.

WARRANTY / REPAIR DEPARTMENT

Your Barnett crossbow must be registered within 10 days of purchase to validate the warranty. REGISTER YOUR PRODUCT

LIMITED WARRANTY

Subject to the terms, conditions and limitations below, Barnett guarantees that the stock, trigger mechanism and limbs of its crossbows will be free from defects in materials and workmanship that adversely affect the operation of the crossbow under your crossbow warranty, for the original owner only. Covered expenses are parts and labor for repair. Barnett reserves the right to replace any part or crossbow that cannot reasonably be repaired, at its sole discretion.

The following parts not covered by this warranty include, but are not limited to: strings, cables, arrows, accessories, damage to the finish or scratches and normal wear and tear. Transportation charges/shipping charges to and from Barnett's service center are also not covered.

IMPORTANT: The warranty is VOID if any of the following apply: (1) damage is caused by abuse, misuse, neglect, failure to precisely follow the instructions in the Owner's Manual and all warning labels; (2) the crossbow or any of its parts or accessories have been modified or altered; (3) there was a failure to perform normal recommended maintenance or repairs; (4) any safety features were disabled, modified or removed; (5) damage is determined by Barnett to have been caused by dry firing or by using anything other than the recommended arrows and nocks; (6) the crossbow is not properly registered, within 10 days of purchase; (7) the crossbow is not an authentic Barnett crossbow or it is determined to have, at any time, been stolen or misappropriated from its rightful owner.

This is the sole and exclusive warranty and there are no warranties which extend beyond the description on the face hereof. The implied warranties of merchantability and fitness for a particular purpose are expressly disclaimed. All disclaimers and limitations of liability apply even if the remedy of repair and replacement fails of its essential purpose. Except as may be prohibited by state law, Barnett Crossbows assumes no liability for incidental, consequential, or special damages or expenses of any kind.

The sole and exclusive remedy pursuant to this warranty is the repair or replacement of the defective part(s) at Barnett's sole discretion.

TO OBTAIN SERVICE

Contact the Barnett service department at (800) 237-4507 for a return authorization number (RA#) prior to sending the unit. Write the RA# on the outside of the package along with the words "Service Return." Attach a note to the product containing your name, address, telephone number and a description of the problem. Carefully package and return the product, transportation charges prepaid, to the factory. Collect shipments will not be accepted. Shipments without an RA# issued and listed on the outside of the shipping box will not be accepted.

The warranties and guarantees contained herein are non-transferable and non-assignable. All warranties and guarantees contained herein shall be null and void in the event the original purchaser sells, assigns or conveys the product.

MAINTENANCE

Be kind to your crossbow and it will be kind to you. Here are some tips for proper maintenance to ensure your Barnett crossbow continues to perform at its best.

  1. Constantly survey all equipment for possible damage. Get to know your crossbow on a deep level and look over it closely every time before shooting. The more familiar you are with how everything is supposed to look, the more likely you are to notice if something isn't quite right. Also keep tabs on your equipment and accessories " including your scope, arrows, sling, quiver, etc.
  2. Wax on. Don't wax off. Keeping your cables, strings and arrow/flight track thoroughly waxed is essential to your crossbow's overall performance, and also to extend the life of your cables and string. Apply lube wax every 5 to 10 shots or when "white fuzz" begins to appear. If your crossbow has been exposed to excessive moisture, more frequent application may be necessary. To wax, vigorously rub lube wax (supplied with every Barnett crossbow) into the appropriate area with your fingers until the wax is worked through.
  3. Check nuts and bolts. Periodically survey all the bindings in your crossbow to make sure nothing comes loose. If you do find a nut or bolt that needs tightening, make sure you don't overtighten as this may lead to crossbow damage.
  4. Keep your crossbow un-cocked. Leaving your bow cocked for extended periods of time may weaken the limbs and reduce speed. Barnett does not recommend cocking your bow for more than four hours at a time.
  5. Store in a safe, dry place. Storage is not to be taken lightly with your crossbow. Make sure it's in a safe place that is out of reach for any unauthorized users (such as children) and keep it out of direct sunlight.
  6. Change string and cables when necessary. Your string and cables will eventually wear and require replacement. The timeframe when this happens is dependent on how often you use your crossbow, but generally you should replace them every 2 to 3 years.

Still have questions about your bow's operation or maintenance? A Barnett customer service representative will be happy to help you. Call us at 1-800-237-4507.

  • WHAT BUSINESS NAME WILL SHOW ON MY CREDIT CARD STATEMENT?

    Barnett Outdoors

  • MY CREDIT CARD WAS CHARGED BUT I DIDN'T GET MY ORDER. WHAT DO I DO?

    When you place an order on BarnettCrossbows.com, a temporary hold is placed on your credit card. This will show as "pending" on your credit card statement. Payment doesn't actually process until your order ships. If for any reason your order doesn't go through or ship, that pending payment will drop off your statement within a few days.

  • I PLACED AN ORDER ON BARNETTCROSSBOWS.COM BUT STILL HAVEN'T GOTTEN MY PRODUCT. WHERE IS IT?

    Throughout the order process you should receive two emails from us. The first confirms your order was successfully placed and provides your order number. Check to make sure you have this email. If you didn't get it, we probably didn't get your order.

    The next email to arrive confirms shipment and includes a tracking number. Click on that number to go to the UPS website where you can follow your Barnett order on its way to you. If the package shows it has arrived but didn't, or if the tracking information isn't updating, it's best to contact UPS directly to figure out next steps.

    We're here to help. So if you didn't get any emails, if you're still confused about the status of your order, or if you just to talk through some details - please call us at (800) 237-4507. Our customer service team is available M-F 8:00am-4:00pm CT.

  • THE PRODUCT I WANT IS OUT OF STOCK. HOW DO I PLACE AN ORDER?

    Occasionally some of our most popular products get sold through faster than we can make them. Rest assured we're aware of the stocking issue and are working to get the item back on BarnettCrossbows.com for purchase. Once that happens, you'll see the "Out of Stock" message change to "In Stock."

  • DO YOU SHIP TO P.O. BOXES?

    Unfortunately, at this time we do not deliver orders to P.O. Boxes. We apologize for the inconvenience and are working to resolve it!

SHIPPING POLICY

Thank you for ordering from barnettcrossbows.com. You will receive a confirmation email upon placing an order on our website. After your order ships, a separate email will arrive confirming shipment via UPS. The shipping email includes a UPS tracking number, which you can click to review the status of your order. A signature is not required for orders to be delivered. Please contact customer service with additional questions related to your order.

Barnett orders ship during business days only (Monday-Friday), excluding holidays. Available UPS shipping methods include Ground, Three-Day Select, Second-Day Air and Next Day air. All orders placed on weekends, holidays or after Noon ET will ship the next business day. Expedited orders placed on business days before Noon ET will ship the same day. Ground orders ship the next business day after they are placed.

  • Ground: Estimated to arrive within 7-10 business days after order ships
  • Three-Day Select: Estimated to arrive within 3 business days if order is placed before Noon ET
  • Second Day Air: Estimated to arrive within 2 business days if order is placed before Noon ET
  • Next Day Air: Estimated to arrive within 1 business day if order is placed before Noon ET


Shipping is offered within the 48 contiguous United States. At this time we do not ship internationally or to Alaska, Hawaii, the U.S. Virgin Islands, Puerto Rico or Guam. We also do not ship to PO Boxes. We apologize for this inconvenience and are working to resolve it.

We do not ship on holidays and recommend you place orders at least two weeks prior to the following dates to avoid issues especially during the months of November and December.

If you have questions about our shipping policies or need additional assistance, please contact customer service at 800-237-4507 or submit an inquiry in the Contact Us form. Our team is available Monday - Friday, 8:30am - 5:00pm Easter.